Job Details

Technical Support Engineer

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Matrix Global Bulgaria Careers

Published

2020-11-18

Closes

 

Location

Sofia, Sofia-Grad, Bulgaria

Category

Customer Service, Information Technology, technical support, RPA

Type

Full-time

Description

We are looking for a Technical Support for our Kryon Systems team.

We are seeking for an experienced Support Engineer to join our team. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The TSE will work closely with our partners and enterprise customers on product deployments and will be responsible for delivering outstanding technical support remotely.

Requirements:
• Minimum 3-4 years of tier 3 technical support experience in a software vendor company – a must
• Experience providing support for enterprise customers in Israel and worldwide.
• Experience with system implementation and deployment, including system configuration and troubleshooting in a client-server environment.
• Basic programming/scripting skills required.
• Knowledge in Microsoft environments (Windows Server, AD etc) – an advantage
• Knowledge in networking & databases – an advantage
• Experience with RPA/automation/business processes - advantage.
• Fluent English (spoken and written) – a must
• Additional languages - advantage
• IT knowledge/background required.
• Strong analytical and troubleshooting skills.
• Strong written and documentation skills.
• Willingness to travel.

Personal Attributes:
• Passion for troubleshooting client problems and satisfying customer needs.
• Self-motivated, with a sense of urgency and efficiency and a strong work ethic.
• Excellent interpersonal skills.
• Team player.
• Fast learner, creative thinker and able to solve problems.
• Accountable for commitments, results, and quality.

Responsibilities:
Provide technical support to partners and customers who are using our enterprise software.
Provide support for pre and post sales activities.
Design and develop process automation content using company’s unique tool.
Perform product installations and implementation.
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
Work directly with Development, QA and Product teams to investigate customer technical issues.


If you are looking for stability, professional growth, long-term career and technology challenges in the sought-after companies – come and join us today!