Job Details

French speaker Customer Delight for Social Media (m/f)


Europe Language Jobs






Lisbon, Lisboa, Portugal


Customer Service, Language: English, French




Description: Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the worlds most recognizable companies. Responsibility Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;Provide pre and post-sales support for all self-service products;Provide product and tool support to enhance clients experience;Identify trends and solve problems facing multiple SMB clients;Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.Provide vital product insights and feedback from our customers to engineering. Requirements: Native French Speaker;Good knowledge of English (B2 level);Familiarity with online advertising products and social media;+1 year working in a customer service related role;Excellent communication skills: verbal, written, listening skills;Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;Experienced in Call Center environment / Customer Support role;Ability to multi-task and work under pressure;Availability Monday to Sunday, including rotating weekends. Offer: Excellent work opportunity in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Stable work and career progression;Investment in training and personal development;Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund;Annually complementary return flight to your home country (within Europe);Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;Free Portuguese language courses, sport activities and organized events. Language: English; French