Job Details

Network Securiry Engineer

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Softtek

Published

2020-12-21

Closes

 

Location

Heredia, Heredia, Costa Rica

Category

Engineering, Networking, vpn, ccna

Type

Description

  • Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products.
  • Experience with operating systems such as Linux, Unix, and Free BSD.
  • Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR etc)
  • Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
  • Working knowledge of Apache and IIS Web Server administration
  • Working Knowledge of networking and security products and enterprise Network Infrastructure.

Familiarity with:

  • Network Protocol Analyzers (tcpdump, Wireshark)
  • Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • authentication systems such as LDAP, MS AD etc
  • VPN technologies such as IPSec and VPN clients
  • Scripting knowledge (SHELL, Python, Perl) would be appreciated

Activities to Perform:

  • Provide second line phone/email consultation to independently debug complex security/network problems.
  • Interface with Engineering and assist the customer with testing or troubleshooting.
  • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
  • Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
  • Assist in developing on-going training programs for the department.
  • Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
  • Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
  • Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
  • Other duties as assigned