Job Details

Service Advisor Supervisor in Kansas City, MO

Company

Foley Equipment

Published

2020-12-25

Closes

 

Location

Kansas City, Missouri, United States

Category

Management and Executive

Type

Full-time

Description

The Role

Our Service Advisor Supervisor will be responsible for overall management and support of identified service advisors. 

What you will do in this job:

  • Direct the daily activities of service advisors, including the assignment of duties, assisting in scheduling break periods, work hours, and time off
  • Ensure service policies and procedures are followed as outlined in the Service Operations Reference Manual
  • Monitor utilization and accuracy within our customer communication platform (CMP)
  • Interact with inter-departmental personnel to promote efficiency, work order accuracy and customer satisfaction
  • Manage Caterpillar marketing and machine inspection programs to promote financial recovery
  • Recommend and implement operational changes that adapt to customer needs
  • Receive customer calls as required in outlined call flow
  • Provide guidance, assistance and training for service systems (BMTS, DBS, and other tools)
  • Provide support for goodwill and warranty claims to Caterpillar
  • Coordinate repairs and purchases with outside vendors

Our Ideal Candidate

Our ideal candidate:

  • High school diploma or equivalent
  • 3+ years experience in a service or repair business

What will put you ahead:

  • Previous management of people preferred

Who We Are

Foley Industries and its subsidiaries Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central have proudly served and represented Caterpillar for nearly 80 years. Committed to customer success across Kansas and Western Missouri, Foley strives every day to deliver excellence across the full range of equipment and power generation sales, rental, service, and technology solutions.  With 1,000 employees in 15 cities, we are dedicated to being Your First Choice. For more information, please visit www.FoleyEq.com.

What we can offer you:

  • Competitive pay
  • 401(k) with matching
  • Full insurance benefits
  • Holiday, PTO, Parental Leave
  • Casual dress attire
  • Family owned company where you’re more than just another employee

 Foley Industries, Inc. is an Equal Opportunity Employer – Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity