Job Details

Customer Service with Romanian + Another EU Language


Europe Language Jobs






Krakow, Malopolskie, Poland


Customer Service, Language: English, Romanian




Description: Managing customers business needs over the phoneProcessing customers requests and updating data in the computer systemsReceiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)Helping with the implementation of our Sales and Marketing PlanGenerating innovative ideas and solutions that will improve customers satisfactionContributing to projects in various departments outside of regular responsibilitiesAssisting other team members to leverage and develop their capabilities Requirements: The profile we look for: Enthusiastic, communicative people that are willing to support our customersWith excellent knowledge of Romaian and EnglishFluency in another European language would be a plusNot afraid of facing new challenges or opportunitiesWith an enthusiastic approach to teamwork and focus on internal and external customersKnowledge of MS Office applications, especially Excel and PowerPoint is neededFirst working experience would be an asset for us Offer: Online recruitment process + working at home during the pandemicInternational and multilingual team environmentRelocation package for candidates outside PolandPrivate medical care MyBenefit Cafeteria Platform (with Multisport card available)Group Life Insurance after probation periodLanguage courses co-financed by usVarious portfolio of internal&external training (1-month induction training, access to the e-learning platform, professional certificationsPossibility of growth inside of the organizationCompany events and office initiativesA family atmosphere with no formal dress-code Language: English; Romanian