We are Looking for: ITIL v3 or 4 Foundations certified.

Location: Temporary Home Office due to Covid-19; upon returning to Offices, the work area will be in Aguascalientes, Monterrey, CDMX; Guadalajara or Ensenada

Advanced conversational english

Key Skills:

2 to 4 years of experience

Bachelor’s Degree in Computer Engineering, Computer Science, or related field or equivalent work experience

•        ITIL v3 or 4 Foundations certified.

Nice to have:

•        ITIL Intermediate certified V3 or 4

•        Project Manager knowledge

•        Sig Sixma methodology knowledge

•        COBIT and ISO/IEC 20000:2011 knowledge

•        2- 4 years of proven working experience  in IT Service Management and particularly in ITIL framework

•        At least 2 years of proven experience designing, implementing and adopting and/or following ITIL processes

•        Experience in 24x7 support operations

•        At least 2 years of experience with ITSM tools

•        At least 2 years of project Management knowledge and experience

•        Experience managing teams

•        Six Sigma practical experience

•        Data Analytics

•        For candidates to Configuration Management process implementation: Knowledge of ITSM configuration management databases

Principal Responsibilities:

ITSM Processes Implementation:

•        Create and control the project plan for processes implementation under her / his charge

•        Allocation and coordination of resources, tracking and reporting.

•        Responsible of assessing, designing, agreeing, communicating and deploying ITSM process and practices across all teams.

•        Translates customer ITIL requirements into functional documentation based on ITSM tool capabilities and workflows.

•        Designs, coordinates and validates processes and procedure documentation.

•        Ensures all relevant data sources are identified and gathered for process implementation.

•        Defines, agrees and implements processes KPI and PIs for ITSM services and processes.

Job location:

Aguascalientes, Monterrey, CDMX; Guadalajara or Ensenada