Job Details

Helpdesk Administrator

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Aspire Global

Published

2021-04-20

Closes

2021-06-19

Location

Sliema, Malta, Malta

Category

Information Technology, iGaming

Type

Full-time

Description

Aspire Global, a publicly traded online gaming company, is looking for a Helpdesk Administrator to join the Company’s Tech team.

Responsibilities

  • Creates and manages all IT incidents and requests utilizing the IT ticketing system.
  • Support for onboard & offboard activities, including provisioning and deprovisioning of user accounts.
  • Software deployment.
  • Provides phone support to all associates to ensure effective and efficient incident response and escalation.
  • Remotely troubleshoots end user inquires including but not limited to hardware, software and telecommunication issues.
  • Escalation of tickets when appropriate.
  • Participates in assigned audit tasks to maintain a secure and compliant environment.
  • Participates in Asset Management efforts of IT equipment and software licensing.
  • Promotes and educates end users on available technologies.
  • Manage tickets to established SLA and KPI’s.
  • Providing 24/7 on call support for critical issues.

 

 

Requirements

  • At least 1 years’ experience working in a Customer Service facing role providing IT helpdesk, service desk or desktop support services.
  • Relevant technical certifications from companies such as Microsoft or CompTIA is a plus.
  • Understanding of ITIL.
  • Highly service oriented.
  • Fluent spoken and written in English, other languages an advantage.
  • An accomplished problem solver.
  • Ability to work effectively across numerous internal departments.
  • Excellent organizational skills.

  

What will Aspire Global give to you?

  • In-depth initial training so you can hit the ground running with confidence
  • Cool offices based in the most popular location on the island – central Sliema
  • Career progression opportunities – 47% of our employees have been internally promoted!
  • Amazing colleagues - we are 1 big happy family from top to bottom!
  • 27 vacation days
  • Monthly happy hour! Time to have a beer and a bite to eat with your colleagues
  • Develop your sporting abilities by joining our company football team
  • Weekly classes offered at one of the best fitness clubs on the island
  • Private health insurance
  • Free eye testing