Job Details

Field Sales Engineer, West

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California, United States


Engineering, Sales




Field Sales Engineer, West

Location: Live within region being covered (see below)

Position Description

The Field Sales Engineer will be responsible for providing exceptional proactive customer service and technical support for Kramer customers throughout Washington, Oregon, California, Idaho, Nevada, Montana, Wyoming, Utah, Arizona, Colorado, New Mexico, Alaska, Hawaii. Areas of focus include pre-sales training, solution design support, and post-sales support including trouble-shooting hardware and software issues, helping customer with integration and setup of equipment, evaluating customer concerns, and resolving technical issues. The optimal candidate will also support in driving product demand creation that will be delivered through the Pro AV and IT extensive network of resellers.

Candidate Qualifications

The successful candidate will have demonstrated the ability to identify, develop, and manage strategic technical relationships and opportunities within the Pro AV reseller channel and with the consultant arena.  Candidate will exhibit rigorous strategic thinking around building such relationships, but with clear execution strength and technical skills.  Candidate is an aggressive self-starter and possesses the organizational skills to leverage resources from the corporate staff as needed.  Candidate will need a strong understanding of the Professional A/V, Networking, Streaming, and IT value chains.  The successful candidate will have a minimum of 5+ years of technical / field sales engineering experience with a focus on managing high level, complex client relationships from the supply chain down to the end user.  An extensive technical background is required.

Special attention will be paid to applicants that are successful and have exceeded in the following areas:

  • Key AV and IT Industry Knowledge and Experience
  • Solid Channel and Consultant Relationships
  • Analytical and Sound Judgment
  • Integrity and Credibility
  • Results Driven

Specific Skills & Qualifications: 

  • CTS (required) or CTS-D (preferred) Certifications
  • Knowledge and understanding of AV integration services and practices
  • Understanding of AV Room Control Systems including serial and IP communications
  • Ability to read and interpret project Floor Plans and System Flow line drawings
  • Sharing ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, manage)
  • Strong ability to develop manufacturer's representative, distributor, reseller, and consultant relationships through interpersonal communications
  • Strong organizational, time management, problem solving, and multitasking skills
  • Excellent oral and written communication skills

Specific Responsibilities Include:

  • Ability to travel regionally on average - 50%
  • Review project designs and recommend appropriate Kramer product solutions
  • Provide quality technical support service to establish long-term customer relationships
  • Preparing and conducting technical / product presentations and demonstrations
  • Participating in trade shows by representing Kramer and sharing information on products and services
  • Providing feedback to marketing and product management teams for future product enhancements