Job Details

Sr Employee Services Analyst


Gerdau North America






Tampa, Florida, United States


Human Resources, Accounting and Finance




About Us: Gerdau Long Steel North America is a leader in mini-mill steel production and steel recycling in North America, with an annual manufacturing capacity of approximately 10 million metric tons of mill finished steel products. Through a vertically integrated network of mini-mills, scrap recycling facilities and downstream operations, the company serves customers throughout the U.S. and Canada, offering a diverse and balanced product mix of merchant steel, rebar, structural shapes, fabricated steel, flat rolled steel and wire rod.

Why you'll love it here: At Gerdau it's all about the people. Gerdau's growth is based on our purpose and on a vision focused on excellence. The measures of performance are customer satisfaction, the personal and professional growth of each employee, our communities, and the World. Our culture thrives by embracing diversity, encouraging innovation and creating products that serve humanity.

What you will do :
  • Provides significant analytical, evaluative, or original input on specific technical or operational work activities, issues, or projects.
  • Leads small teams, taking responsibility for tasks or objectives.
  • Performs work with minimal supervision, exercising independent judgment and discretion.
  • Develop projects to increase productivity, reduce costs and increase quality through the implementation of new services and improvements to existing ones at both the local and global level.
  • Directs and works with key staff to collect, analyze and report on Key Performance Indicators (metrics), root cause and Service improvement plans.
  • Support the Employee Shared Service Team in Brazil on performing analyses of business goals, objectives and needs of the general business environment. Plans and designs business processes and makes recommendations in order to improve and support business activities.
  • Monitor the Key Performance Indicators (KPIs), developing corrective and improvement actions. Directs and coordinates troubleshooting activities.
  • Ensures that all day to day activities associated with the administration of Employee Service operations are efficiently and accurately administered in compliance with applicable federal/state regulations and company policy, with a focus on continuous improvement.
  • Develops new process manuals, training, and communicates all Employee Services application processes, for both internal and external departments.
  • Support special projects and corporate actions, including application upgrades and/or implementations, mergers, acquisitions, and projects as required.
  • Maintain current knowledge of relevant laws and regulations related to Employee Service operations as well as familiarity with best administrative practices.
  • Develop and maintain effective relationships with internal and external partners and customers, including Human Resources, Finance, and I.T. Departments.
  • Primary liaison with IT in the development, testing, implementation, and post-production review of all Employee Services department projects, including changes/addition of vendor applications, system changes associated with law or regulatory requirements, system enhancements and roll-out of new application modules or features.
  • Acts as center of excellence for preparing complicated reports and presentations for department members.
  • Develops and maintains process flows depicting how data comes into and out of systems used in delivery and reporting.
  • Positive interactions with employees, vendors, and internal/external departments.
  • Other duties as may be assigned from time to time.

  • Bachelor's degree in Business Administration, Finance, Information Technology, or a related field
  • Minimum 5-8 years experience in functional and/or technical areas of payroll, payroll tax, health and welfare, and time & attendance, along with data integrity and systems capabilities. Experience with union and non-union facilities is a plus.
  • Experience with payroll in SAP is required
  • Significant knowledge in administrative best practices, laws, requirements, and regulations impacting the administration of Employee Services.
  • Must demonstrate advanced troubleshooting, analytical and problem solving skills, as well as, advisory/consultive skills relevant for this position.
  • Proven ability to work collaboratively with colleagues and customers, influence change, manage projects, negotiate agreements, service management, and be able to communicate effectively both verbally and written.
  • Mandatory CPP.

Your Benefits:
  • Comprehensive Medical, Prescription, Dental, Vision Plans - Eligible upon 1st day of hire
  • Health & Dependent Care (Flexible Spending Account)
  • 100% Matching 401K up to 6%
  • Life/Accidental Life Insurance
  • Bonuses
  • Health Advocate Services
  • Employee Assistance Program
  • Tuition Reimbursement Program
  • Career Path System and Training
  • An empowering and open culture with the opportunity to grow and create