Job Details

Loan Quality Specialist


Capital City Home Loans






Kennesaw, Georgia, United States


Banking and Finance




Position Summary:

Loan Quality Specialist positions facilitate the delivery of loan files to secondary market investors for purchase.

Essential/Primary Job Functions:

  • Representing the department in a professional and enthusiastic manner by providing exceptional customer service and support to internal staff, Capital City Home Loans' (CCHL) customers and external secondary market investors.
  • Shipping notes and maintaining different warehouse lines to reduce turn times.
  • Auditing of originated loan files to confirm basic compliance with agency, investor, CCHL and federal guidelines.
  • Preparing and delivering files to secondary market investors for purchase.
  • Working with secondary market investors to answer questions and obtain any additional documentation necessary to facilitate loan purchase.
  • Proactively obtaining additional documentation as required by CCHL policy to complete loan file.
  • Working with internal production and closing staff as well as CCHL customers to obtain required loan documentation.
  • Provide deficiency reporting to front-end operations to include trending to identify problematic areas where training and/or process improvement is required.
  • Reports to work as required by schedule.

Job Requirements for Essential/Primary Job Functions:

  • Excellent oral and written communication skills.
  • Ability to work independently as well as in team environment.
  • Intermediate computer skills.
  • Understanding of workflow of mortgage production process.
  • Ability to maintain high level of service during peak periods of each monthly cycle.
  • Basic understanding of industry standard underwriting and compliance guidelines.

Education/Work Experience:

College degree or minimum of 2 years mortgage experience.