Job Details

Support Engineer IT Infrastructure

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All Softtek GDC’s in Mexico, México, Mexico


Information Technology




Job Description:

AWS Senior Cloud Infrastructure Engineer

Desired Qualifications:

Current AWS, GCP or Azure Certification(s)

Amazon Connect experience

VMware or Nutanix Certifications or comparable experience

Collaboration and Methodologies (SDLC, Agile, Lean, Kanban, Teams, Jira, Confluence, etc.)

Regulatory Compliance knowledge (PCI, SOx, ISO, HIPAA  , PII, etc.)

Retail Industry experience


Typically requires a Bachelor’s Degree in Computer Science, Mathematics or equivalent experience and 2 - 4 years professional experience in similar roles or equivalent combination of education and related experience. 

Expertise building and maintaining enterprise cloud infrastructure

Proven success delivering and supporting enterprise cloud services

Experience with implementation and support of Amazon Connect services

Ability to implement and operate on-prem cloud infrastructure and services

Must have hands on experience with public cloud environments (AWS, GCP, Azure)

Required experience utilizing Terraform, Chef and Python in production

Experience running Kubernetes based container infrastructure and services

Understanding of Infrastructure as Code (IaC), DevSecOps and Agile principles

Experience maintaining and supporting mission critical infrastructure in a large environment

Ability to troubleshoot complex configuration problems and/or system issues to resolution

Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, vendors and Petco partners

Must have the ability to communicate, motivate, and organize projects among a broad spectrum of personnel, frequently under deadline pressure.

Activities to Perform:

Engineer, implement, and support the operation of Petco’s Amazon Connect environment

Engineer and support the operation of Petco’s public/private cloud infrastructure

Ensure the use of best-in-class cloud security solutions in alignment with InfoSec policies

Support all squads and IT disciplines and their cloud architectural initiatives

Develop and maintain technical and procedural documentation of cloud landscapes

Assist in research, design, implementation, and testing of Disaster Recovery solutions

Lead troubleshooting efforts and root cause analysis of cloud infrastructure incidents

Work closely with the IaC squad to support adoption and cloud best practices

Execute the Cloud Governance Strategy in all aspects of work

Support internal customer’s cloud initiatives and deliver high levels of customer satisfaction

Mentor team members on automation, build and deployment best practices

Continuously improve cloud infrastructure services and drive operational excellence

Other Duties and Responsibilities:

Performs professional level analysis, evaluation or research applying advanced knowledge of concepts, practices and theories of areas within cloud engineering and Infrastructure services.

Knows and applies the fundamental concepts, practices and procedures of information systems and cloud infrastructure.  Frequently uses and applies technical standards, principles, theories, concepts and techniques.

Interact professionally and effectively through verbal and written communication with all professional contacts with an emphasis on the Company's interests.

Performs additional duties as required.


Required Languages:

English:Fluent Advanced

Acerca de Softtek: Fundada en 1982, Softtek  es un proveedor global de servicios orientados a procesos de TI con 30 oficinas en Norteamérica, Latinoamérica, Europa y Asia. Con 15 Centros de Desarrollo Global en EE.UU., México, China, Brasil, Argentina, Costa Rica, España, Hungría e India. Softtek mejora resultados para grandes empresas en más de 20 países. Softtek es el creador y líder de la industria nearshore. Para más información de lo que hacemos, y de nuestras Oportunidades de carreras, visita  / Síguenos en @Softtek en Twitter, y únete a nuestra FanPage en