Support Engineer IT Infrastructure
Company Apply Now
AWS Senior Cloud Infrastructure Engineer
Current AWS, GCP or Azure Certification(s)
Amazon Connect experience
VMware or Nutanix Certifications or comparable experience
Collaboration and Methodologies (SDLC, Agile, Lean, Kanban, Teams, Jira, Confluence, etc.)
Regulatory Compliance knowledge (PCI, SOx, ISO, HIPAA , PII, etc.)
Retail Industry experience
Typically requires a Bachelor’s Degree in Computer Science, Mathematics or equivalent experience and 2 - 4 years professional experience in similar roles or equivalent combination of education and related experience.
Expertise building and maintaining enterprise cloud infrastructure
Proven success delivering and supporting enterprise cloud services
Experience with implementation and support of Amazon Connect services
Ability to implement and operate on-prem cloud infrastructure and services
Must have hands on experience with public cloud environments (AWS, GCP, Azure)
Required experience utilizing Terraform, Chef and Python in production
Experience running Kubernetes based container infrastructure and services
Understanding of Infrastructure as Code (IaC), DevSecOps and Agile principles
Experience maintaining and supporting mission critical infrastructure in a large environment
Ability to troubleshoot complex configuration problems and/or system issues to resolution
Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, vendors and Petco partners
Must have the ability to communicate, motivate, and organize projects among a broad spectrum of personnel, frequently under deadline pressure.
Activities to Perform:
Engineer, implement, and support the operation of Petco’s Amazon Connect environment
Engineer and support the operation of Petco’s public/private cloud infrastructure
Ensure the use of best-in-class cloud security solutions in alignment with InfoSec policies
Support all squads and IT disciplines and their cloud architectural initiatives
Develop and maintain technical and procedural documentation of cloud landscapes
Assist in research, design, implementation, and testing of Disaster Recovery solutions
Lead troubleshooting efforts and root cause analysis of cloud infrastructure incidents
Work closely with the IaC squad to support adoption and cloud best practices
Execute the Cloud Governance Strategy in all aspects of work
Support internal customer’s cloud initiatives and deliver high levels of customer satisfaction
Mentor team members on automation, build and deployment best practices
Continuously improve cloud infrastructure services and drive operational excellence
Other Duties and Responsibilities:
Performs professional level analysis, evaluation or research applying advanced knowledge of concepts, practices and theories of areas within cloud engineering and Infrastructure services.
Knows and applies the fundamental concepts, practices and procedures of information systems and cloud infrastructure. Frequently uses and applies technical standards, principles, theories, concepts and techniques.
Interact professionally and effectively through verbal and written communication with all professional contacts with an emphasis on the Company's interests.
Performs additional duties as required.
Acerca de Softtek: Fundada en 1982, Softtek es un proveedor global de servicios orientados a procesos de TI con 30 oficinas en Norteamérica, Latinoamérica, Europa y Asia. Con 15 Centros de Desarrollo Global en EE.UU., México, China, Brasil, Argentina, Costa Rica, España, Hungría e India. Softtek mejora resultados para grandes empresas en más de 20 países. Softtek es el creador y líder de la industria nearshore. Para más información de lo que hacemos, y de nuestras Oportunidades de carreras, visita www.softtek.com / Síguenos en @Softtek en Twitter, y únete a nuestra FanPage en www.facebook.com/softtek