Job Details

Seeking IT Helpdesk/PC Spec 1 - Santa Maria CA








Santa Maria, California, United States


Banking and Finance, IT - Engineering - Science




1490 IT Helpdesk/PC Spec 1 - Santa Maria CA

Full Time   Travel

1490 IT Helpdesk/PC Spec 1
Santa Maria, CA 93454
Please apply online
Under the general supervision of the Assistant Information Tech Manager, is responsible for a variety of activities, including assisting with Helpdesk request problem resolution, personal computers and technical/mechanical systems.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position.  It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position.  Other duties may be assigned to meet business needs.
Provides helpdesk request problem resolution via phone, remote access, and in person while tracking and updating through ticketing system.
Troubleshoots complex technical and mechanical issues and works with vendors to resolve problems.
Identifies, investigates and resolves personal computer failures or problems.
Develops, implements and coordinates helpdesk support program, including end user support/training and problem solving.
Coordinates a variety of aspects of branch systems and projects with MIS, IT and management.
Responsible for installation, training and maintenance related to personal computer  hardware and software.
Maintains an accurate inventory of all hardware and software via in-house system.
Resolves staff technical issues through in-person and phone support.
Develops and maintains an accurate inventory of all hardware and software.
Develops and maintains an up-to-date working knowledge of the credit union’s system hardware, software, software applications and the local area network.
Orders and tracks availability of equipment from vendors.
Utilizes current applications to facilitate project management and tracking.
Performs duties as assigned by management and may be assigned to work at any location.
The qualifications listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this position.

Education and Experience
Knowledge of financial institution operations or equivalent help desk experience as would be acquired from one to two years of increasingly responsible related work experience in the assigned function.
Certificates, Licenses and Registrations
Computer systems/software to effectively perform job.
Other Skills and Abilities
Operates a variety of office equipment and machines.
Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging.
Ability to work a variety of hours, including evenings and weekends.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.