Job Details

Account Manager

Company

FSG

Published

2022-08-16

Closes

 

Location

Austin, Texas, United States

Category

Customer Service

Type

Full-time

Description

Facilities Solutions Group (FSG) has been furnishing lighting products, lighting control equipment, supplies and offering solutions to customers across the US, Canada, and Puerto Rico for over thirty years. Lighting is more than just our profession; it is our passion.

FSG is seeking an energetic, motivated individual for the following opportunity:

Account Manager

Detailed Responsibilities

Position Requirements


• Account managers serve as the liaison between companies and their customers. Their core priority is addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. An Account Manager oversees making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. Their day consists of putting proposals together, communicating with their team making calls and taking meetings. This role is also responsible for proactively driving new customers to FSG through marketing campaigns, networking events, trade shows.

Qualifications

Duties/Responsibilities:



    • Account Manager reports to Vice President or Sales Manager


    • Work closely with Business Development Managers to support quoting and closing business.


    • Weekly meetings on progress


    • Communicate with clients to ensure all their needs are understood and addressed.


    • Building Strong client relationships to maintain existing business and acquire new FSG product and services.


    • Proactively engage with customers.


    • Mining current customers and maximizing FSG's footprint within each client.


    • Look for and close upsell opportunities


    • Maintain and increase customer renewal levels and decrease churn rate.


    • Collaborating with local operation and corporate solutions teams to ensure fulfilling all customers' needs and requests.


    • Resolving complaints and keeping track of all processes that pertain to the client's desires.


    • Acting as the clients representative and in a firm to ensure that their demands are met with focus on improving the customer experience.


    • Collecting and analyzing data concerning consumer behavior to understand changing needs.


    • Welcome and set up new customers.


    • Contact customers to review their business and ensure customer loyalty.


    • Resolve outstanding customers issues in a timely manner.


    • Identify opportunities to increase customer profitability and drive company revenue


    • Work with all operations to deliver maximum customer retention, revenue, and net profit.


    • Strong customer facing skills. (Executive presence, writing skills, phone skills, email skills)


    • Demonstrates a highly professional demeanor


    • Take ownership of customer issues and drives to resolution


    • Customer service and retention of existing clients.


    • Ability to communicate and comprehend positions and interests, manage conflict develop alternatives and compromise appropriately.


    • Strong listening skills


    • Self-Motivated, strong work ethic


    • Ensuring customers are aware of all FSG Product and Services


    • Reporting competitive market data.


    • Maintain FSG internal CRM, "Engage" with latest opportunities.


    • Meet and exceed FSG developed KPI's.


We offer


    • Auto reimbursement
    • 401K Program with matching contributions.
    • Medical, Dental and Life benefits.
    • We reward people who are self-motivated, demonstrate excellent work ethic with competitive pay and bonus opportunities.


As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,

veteran status.