Job Details

Training and Development Manager, US Education

Company

Dermalogica

Published

2022-09-02

Closes

 

Location

Carson, California, United States

Category

Education

Type

Full-time

Description

The US Training and Development Manager will focus on improving the productivity of the US Instructor teams and their skills and qualifications necessary to support Dermalogica retail and professional products and menu of skin services.
  • Manages the training function to develop and implement quality training programs that are aligned with company objectives and strategically support the US Education Instructor team, US Senior Training Specialists, and US Concept Space Professional Skin Therapists
  • Ensures design and administration of training programs to train all levels of personnel.
  • Keeps current with industry standards, training and development research, new materials, methods, and techniques.
  • Develops programs and practices to identify developmental needs including preparing educators for more responsible positions and increasing effectiveness in present assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As an integral part of the US education team, the Training and Development (T&D) Manager will work closely with the Director of Learning and Development to implement the following:
  • Consults with management, employees, and department to identify training needs and timelines to support US Education and US Marketing planning calendars.
  • Creates and manages the delivery of highly effective, results-driven training and development strategies to support the innovation calendar of products and services.
  • Guarantees collaborative partnerships with Global Education, US Senior Training Specialists, US National Account Managers, and US Medical Esthetician Education Lead to support the development and implementation of assigned training projects.
  • Develops and coordinates instructor onboarding process and training; conducts in-person new hire instructor training on a quarterly basis.
  • Develops, plans, and manages progression training plans for loft-based and field-based instructors at all levels (including Senior Training Specialists).
  • Supports the creation and maintenance of Flagship store service training materials with the assistance of the local instructor team.
  • Creates and documents training tools and processes, in a variety of formats including oral, written, online, audio and video.
  • Assists instructors and/or observe and coach one-on-one to improve performance which may include observation, feedback, and engaging employees to participate, take action, and commit to change.
  • Consults with subject matter experts to ensure the relevance of learning objectives and delivery methodology.
  • Designs, monitors, and manages learning projects and process metrics that are aligned to business strategy.
  • Reports on the effectiveness of training and development programs and utilize relevant data to revise or recommend changes to instructional methods or objectives.


The above typical duties are characteristic of this job and demonstrate a level of difficulty and are not intended to list or limit the duties which may be required or assigned to employees in the classification.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Extensive experience working and partnering with cross-functional business leaders in all disciplines and delivering against business goals.
  • Experience building learning and talent programs for the development and retention of talent.
  • Skilled at developing and managing relationships with internal departments and external vendor partners for training support.
  • Knowledge of learning theory, instructional design, and adult learning principles.
  • Strong verbal and written communication skills with experience preparing training and development communications.
  • Strong presentation and facilitation skills both in person and virtual.
  • Strong communication, influencing, and consulting skills with the ability to organize and express ideas clearly, position thoughts and perspectives effectively, and influence for support of shared projects and outcomes .


EDUCATION and/or EXPERIENCE:
  • Holds a current State Board Esthetics License.
  • Minimum of 3-5 years previous experience instructor training and/or mentoring.
  • Strong knowledge Microsoft Office 365 applications including Word, PowerPoint, Excel, Outlook, Teams, and SharePoint.
  • Knowledge of distance learning tools including zoom and Microsoft Teams.
  • General knowledge of Docebo and/or Learning Management Systems a plus.
  • General knowledge of Articulate 360 and/or instructional design authoring applications a plus.


OTHER SKILLS and ABILITIES:
  • An innovator with a sense of urgency thriving in a fast-paced environment characterized by high levels of change and transformation.


WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is normally moderate.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to talk and hear. The employee is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color acuity, peripheral vision, depth perception, and the ability to adjust focus.

Ability to travel by car and plane for business purposes.

Full COVID vaccination required for this position, and proof of vaccination is required prior to start date. Dermalogica, LLC complies with federal, state, and local laws with respect to accommodations to this policy.

Apply now and become a team member for a company that provides competitive compensation, outstanding benefits including Health Benefits, Monthly Product Allowances, Profit Sharing, Annual Fitness Reimbursement, Domestic Partner Benefits, 401(k) Matching, not to mention a host of other perks.

To be considered for this role, please complete your online application. Please know that all applications are reviewed for consideration. A member of the Human Resources team will contact you if your experience and skills are a match for the position.

Dermalogica is an equal opportunity employer that embraces diversity, equity, and inclusion.