Customer Specialist - Temporary only 3 months
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Role and responsibilities:
We’re looking for capable, compassionate go-getters to join our customer care team.
The ideal candidate is positive, motivated, dynamic, thoughtful, creative, and enthusiastic with excellent communication skills.
Specific responsibilities include become an expert on products and services and offer advice and help customers choose the right product.
Quickly and thoroughly solve problems for customers when deliveries, transactions, or experiences don't go 100% as planned respond to customers in a timely, friendly and professional and empathetic manner over email, phone and chat.
Support our customers across platforms (chat, phone, email, etc) in an integrated and brand-appropriate way for seamless service in every interaction with customers: demonstrate an empathetic understanding of the customer’s question/problem, strive to completely answer the inquiry with a minimum of back-and-forth messages, and utilize a tone and voice that reflects the kiwico brand. All written communications should be clear and well-written, free of grammatical errors, spelling mistakes, etc.
Provide thoughtful, strategic insight regarding customer needs for our product.
Identify and contribute to solving priority issues that need immediate attention.