Job Details

Collection Specialist

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Hermosillo, Sonora, Mexico






Position requirements:
2+ years of hands-on collections experience of unpaid customer sales invoices
Experience with great plains accounting system a plus
Detail oriented and proficient with microsoft excel and word
Experience working with us clients
Excellent communication skills both written and verbal, and interpersonal skills
Ability to work independently
Highly self-motivated and directed with keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment

Role & Responsibilities:
Review customer aging reports to ascertain status of collection and balance outstanding, and to evaluate next steps to follow up on open customer invoices
Monitor the percentages of aged accounts
Pursue collection of all invoices until payment is made
Place direct phone calls and emails to customers that are past due and work directly with internal sales reps/teams as needed to pursue collection
Draft and send collections letters to all customers with outstanding balances when necessary
Send payment demand letters for accounts over 90 days past due when necessary
Relay to management all accounts that need to be written off to bad debt
Prepare documentation necessary to create the credit or debit memo necessary to true up a customer account
Oversee and assist with the clean-up of unapplied receipts and short paid invoices.
Address customer complaints concerning invoicing or service rendered and works on complaints of service failures with designated departments
Coordinate and participate with all audits of activity related to invoicing and collections