Customer Success Specialist
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Join our team to help local businesses thrive in the Internet economy using email communications, text messaging and online services.
- Onboard new customers.
- Monitor health and proactively reach out to accounts based on Gainsight triggers.
- Schedule and complete quarterly/annual business reviews.
- Keep saved/pre-cancel conversations.
- Conduct renewal conversations with accounts at risk.
- Funnel referrals to sales.
- Strong oral and written communication skills.
- Consultative approach to account management.
- Deep customer empathy.
- Customer experience champion.
- Ability to have difficult conversations with customers.
- Understanding of competitive landscape.
- This position is to work on-site
- 1 plus years of experience in a customer-facing role.
- Understanding of SMB space a plus
- Knowledge of Salesforce CRM is a plus.