Leading company in the airport industry is looking for a Helpdesk to collaborate in its IT operation.

Essential job duties/responsibilities:

• Addresses incoming service requests via telephone and email to ensure courteous, timely and effectiveresolution of end user issues.

• Assists other technicians in supporting end user issues and may provide coordination for project related activities.

• Documents all pertinent end user information and nature of problem or issues, records the information in an online ticket to ensure requests are resolved in a timely fashion.

• Troubleshoots computer support problems and apply understanding of computer software and hardware products and services to resolve problems of users.

• Determines from computer user the nature of problem, determine whetherproblem is caused by hardware such as printer, cables or telephone, formulates diagnosis and assist users through problem solving steps.

• Maintains technical and support (knowledge articles) documentation for all systems supported.

• Provides level 2 support as needed to address user related issues.

• Performs basic system administration functions including: creating users, email accounts, etc.

• May perform basic networking or security administration tasks such as deploying firewall rules and creating routes on existing systems.

Requirements:

• 3+ years of experience in similar position.
• Hands-on experience in Microsoft suite: Active Directory, Office 365, Teams
• English language proficiency both verbal and written.
• Related professional career (preferred)

Benefits:

• Competitive income (personalized offer according to candidate's profile)
• Law and higher benefits
• 100% payroll position

Join the team!