Job Details

IT Help Desk

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Intugo

Published

2023-01-23

Closes

2023-02-24

Location

Guadalajara, Jalisco, Mexico

Category

Information Technology, Support

Type

Full-time

Description

Leading company in the airport industry is looking for a Helpdesk to collaborate in its IT operation.

Essential job duties/responsibilities:

  • Addresses incoming service requests via telephone and email to ensure courteous, timely and effectiveresolution of end user issues.
  • Assists other technicians in supporting end user issues and may provide coordination for project related activities.
  • Documents all pertinent end user information and nature of problem or issues, records the information in an online ticket to ensure requests are resolved in a timely fashion.
  • Troubleshoots computer support problems and apply understanding of computer software and hardware products and services to resolve problems of users.
  • Determines from computer user the nature of problem, determine whetherproblem is caused by hardware such as printer, cables or telephone, formulates diagnosis and assist users through problem solving steps.
  • Maintains technical and support (knowledge articles) documentation for all systems supported.
  • Provides level 2 support as needed to address user related issues.
  • Performs basic system administration functions including: creating users, email accounts, etc.
  • May perform basic networking or security administration tasks such as deploying firewall rules and creating routes on existing systems.

Requirements:

  • 3+ years of experience in similar position.
  • Hands-on experience in Microsoft suite: Active Directory, Office 365, Teams
  • English language proficiency both verbal and written.
  • Related professional career (preferred)

Benefits:

  • Competitive income (personalized offer according to candidate's profile)
  • Law and higher benefits
  • 100% payroll position

Join the team!