Collaborate with an American company that finances buys, and sells used cars. Maintain acceptable standards set by the department and provide an outstanding customer service level in a very professional environment. Apply early-stage collection negotiation tactics to keep customers current or lower in the delinquency stage.

Profile:

• High School Diploma or equivalent
• Two years’ experience in customer service or related field 
• Excellent customer service skills
• Excellent communication skills
• Proficient with Microsoft (Excel, PowerPoint, etc.)
• Bilingual English/Spanish is a must

Job description:

• Making outbound calls on delinquent accounts
• Receiving inbound calls on delinquent accounts
• Handling redemptions
• Handling repossessed accounts and out for repossession reviews
• Making suitable arrangements with customers that are currently past due 
• Identifying accounts that require management review
• Providing outstanding customer service
• Maintaining required standards set by the department 

We offer:

• 21,000 gross monthly (3,900 net weekly)
• Performance bonus
• $1400 monthly of food vouchers
• Savings fund
• Law Benefits
• Site schedule, monday to saturday , Sunday and one weekday off.