Customer Service Representative/ Scheduler

Cohoes, NY

Fusco Personnel is actively recruiting for a Customer Service Representative to join our client’s office in the Cohoes area. The ideal candidate will be the first point of contact for customers, ensuring seamless communication and efficient scheduling of system services and appointments. This is a full-time temporary to permanent opportunity.

Duties & Responsibilities

• Professionally handle inbound and outbound calls with customers to arrange the scheduling of their system start-ups or maintenance services.
• Manage and organize appointments using their Customer Relationship Management (CRM) system.
• Provide reliable administrative support by assisting with data entry, documentation, and office tasks as needed.
• Maintain accurate, up-to-date records in line with company standards and protocols.

Minimum Qualifications

• Proven customer service experience with a friendly and professional phone presence.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Comfort with technology—especially CRM systems—and strong attention to detail.
• Capable of multitasking and working efficiently in a dynamic work environment.
• Reliable, punctual, and detail oriented.

Pay Rate: $19.00/hour

Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients.  We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.

Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.

Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer