Customer Service Representative

Clifton Park, NY

Fusco Personnel is actively recruiting for a Customer Service Representative to join their client located in the Clifton Park, NY area. This is a full-time, direct-hire opportunity for an award-winning manufacturer, offering a very competitive benefits package.

Duties & Responsibilities

• Respond promptly and professionally to incoming customer inquiries by telephone, email or online chat
• Handling all incoming customer queries and questions
• Resolving customer complaints 
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records
• Tracking inventory levels to ensure that orders are filled accurately and efficiently
• Communicating with customers about order status and shipping details as required
• Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
• Accounts receivable

Minimum Qualifications

• 2+ years of previous customer service experience and order processing
• Friendly and welcoming manners with clients and other members of the customer service team
• Familiarity with customer-relationship management (CRM) software programs
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Attention to details

Salary

• $45,000-$52,000

Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients.  We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.

Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.

Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer