Customer Service Representative

Albany, NY

Fusco Personnel is actively recruiting for a Customer Service Professional to join our well-respected client located in Albany, NY. The ideal candidate will be in their finance department, interacting with their customers daily. This is a full-time, long-term contract opportunity!

Duties & Responsibilities

• Ability to assist with corporate sales calls which include answering customer calls regarding card balances or card malfunctions.
• Provide customers with ID cards once eligibility has been identified and approved. This is the primary activity of the Customer Service Representative.
• Provide daily reconciliation of cash draw(s) in accordance with all policies and practices.
• Assist the sales team with fulfilling corporate customer orders and STAR Ticket book orders.
• Provide answers to mobile ticketing questions and, if needed, add funds to customer mobile tickets.
• Other duties as assigned.

Qualifications

• Excellent written and oral communication skills.
• Ability to work with all types of customers in an active public-facing window environment. The person in this role must display patience and empathy.
• Ability to multi-task
• Excellent computer skills
• At least one (1) year of cash register experience to include the processing of credit and debit cards.
• High School graduate or equivalent with at least one (1) year of customer service experience in a multifaceted, cash/credit card exchange driven environment.

Pay Rate: $20.00-$23.00/hour

Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients.  We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.

Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.

Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer